I ordered the wrong size, colour, or item. Can I still change this?

Unfortunately it is not possible to change an order once it has been placed. 

I made a mistake on the shipping address. Can I change it?

As long as your item has not already shipped, we can still change this for you. Please email us the correct address and your order number to hello@davidjgatward.com and we’ll do our best to change it for you.

I changed my mind. Can I still cancel my order?

Unfortunately it is not possible to cancel an order once it has been placed. We are a small business and the logistics system we use does not allow for cancellations in a way that is cost effective for us to run. As soon as we grow big enough and this changes in the future we will let our customers know!

How do I find the sizing for an item?

Please refer to the size chart on the product page for general measurements. If you still need assistance, please email us for any additional help hello@davidjgatward.com.

How long will it take to get my order?

It depends on the items ordered but generally most orders will take between 5-14 business days to fulfil (production time + delivery time), depending on the product(s) and the shipping location. For current standard shipping times please visit our Shipping Info page. As a small business, all of our products are made to order, so please be patient. 

Note that once your order is shipped then it is out of our hands. We do not have any control over carrier (i.e. USPS or other) related shipping delays and are unable to offer refunds for delays. 

Do you ship outside of the UK?

Yes we do. Please see our Shipping Info page for information on international shipping.

Where is my order now?

Once your order has shipped out you will receive an email from us with the tracking number for your item. It may take up to one business day for the carrier to start showing tracking information on their site. 

I only received part of my order. Where’s the rest of it?

We have multiple production facilities so when you order more than one item, they may be shipped separately. As a result, you may receive one item sooner than other item(s) in your order. So, no need to worry, the other item(s) are on the way! 

I can’t complete my purchase or am getting an error. What do I do?

Please email hello@davidjgatward.com and we’ll be happy to help.

How do I apply my discount code or gift card? 

You can add your discount code or gift card to your order on the checkout page, right where you enter your payment information there is a field that says “Enter Gift Card or Coupon Code or Discount Code.” Please note you can only use one discount code or promotion per order. 

What is your returns & exchanges policy?

Please see our Returns & Exchanges page for information on returns and exchanges.

I have a question. Who can I contact?

For all other inquiries, please email hello@davidjgatward.com and we’ll be happy to help!

What happens if I receive the wrong item?

If there’s an issue with your order, and what is delivered does not correspond to the order placed, then simply contact us via email at hello@davidjgatward.com for help.